Effective date: September 28, 2022

At XTOPIA.IO, a Malaysia corporation (hereinafter, “XTOPIA.IO,” “Company,” “us,” or “we”), we respect and protect the privacy of visitors to our website, www.xtopia.io and the other websites under the xtopia.io domain (collectively, the “Sites”), and our customers who use our SaaS product, web design software, tools, and related services (together with the Sites, the “Service”).

This Global Privacy Policy (“Policy”) explains how we collect, use, disclose, and protect visitors’ and users’ information as part of the Service. Any discussion of your use of the Service in this Policy is meant to include your visits and other interactions with the Sites and Services, whether or not you are a user of XTOPIA.IO’s SaaS product.

By accessing and using our Service, you signify your acceptance to the terms of this Privacy Policy. If you do not agree with or you are not comfortable with any aspect of this Privacy Policy, you should immediately discontinue access or use of our Services.

What “Personal Information” means

In this Policy, “Personal Information” means information or an information set that identifies or could be used to identify an individual directly or indirectly. Except as described in this Policy, XTOPIA.IO will not give, sell, rent, or loan any Personal Information to any third party.

Personal Information does not include “Usage Data” which we define as encoded or anonymized information or aggregated data we collect about a group or category of services, features, or users which does not contain personally identifying information. Usage Data helps us understand trends in usage of the Service so that we can better consider new features or otherwise tailor the Service. In addition to collecting and using Usage Data ourselves, we may share Usage Data with third parties, including our customers, partners and service providers, for various purposes, including to help us better understand our customers’ needs and improve the Service as well as for advertising and marketing purposes.

How we collect, use, and share your Personal Information and other information

Information you provide to us
When you register for the Service, we may ask for Personal Information such as your name, email address, or other billing information. We may also retain the contents of any messages you send to us or through the Service, and we may collect information you provide in user content that you post or upload to the Service (“User Content”).

XTOPIA.IO may use Personal Information provided to operate, improve upon, and personalize the Service, to support use of the Service, to send marketing materials for research purposes, and to generally improve the content and functionality of the Service. We may also combine your Personal Information with third-party analytics information to build a broader profile of our individual users so that we can serve you better and provide custom, personalized content and information. Additionally, we may use the Personal Information we collect for identification and authentication and fraud prevention, to analyze Site usage and improve the Service, for internal market research, troubleshooting problems, to enforce our Terms of Service, and as otherwise set forth in this Policy.

Information we may receive from and share with third parties
We may now or in the future receive Personal Information about you from third parties. For example, if you access our Site or Service through a third-party connection or log-in or connect an application to XTOPIA.IO, that third party you connected with may pass certain information about your use of its service to XTOPIA.IO. This information could include, but is not limited to, the user ID associated with your account, an access token necessary to access that service, any information that you have permitted the third party to share with us, and any information you have made public in connection with that third-party service. You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to the Service.

XTOPIA.IO may also share Personal Information with its third-party service providers to provide the necessary hardware, software, networking, storage, and other service we use to operate the Service and maintain a high-quality user experience. We do not permit our service providers to use the Personal Information we share for their marketing purposes.

Application integration
To facilitate the exchange of data between third-party SaaS applications, we may need to store certain information (“App Credentials”) that helps us access these third-party SaaS application accounts on your behalf. We store your App Credentials in an encrypted form.
When we access these third-party applications on your behalf, the third-party application provides us with access to certain data. We will use, store, and disclose this data in accordance with this Policy.

You should note that XTOPIA.IO shall have no liability or responsibility for the privacy practices or other actions of any third-party applications for which you provide us with App Credentials.

Log file information
We collect certain technical information from the visitors to our customers’ websites. The information that our web servers log about our Service customers’ site visitors includes Internet Protocol (IP) address; the date/time a webpage or feature is accessed; the user agent string that identifies the browser or operating system to the server; installed fonts; mime-types; browser language and timezone; Silverlight data; installed plugins; HTTP headers; and screen resolution.

XTOPIA.IO uses this information in order to monitor the volume of our customers’ usage traffic. We do this, for instance, to facilitate customer billing when a tiered pricing plan is based on the number of unique visitors to a customer’s website. We also use this technical information for our own analytical purposes, such as to measure how many customers have published active websites using our Service. Lastly, we may use this information to create separate analytics products that we offer to customers--using information that is not directly identifiable to any individual--to help customers visualize how their site is being used, to track conversions, and to provide other measurement metrics.

Links to other websites

The Service contains links to websites and applications other than the Service, including websites and applications operated by affiliates and other third parties. This Policy applies only to information collected by the Service.

XTOPIA.IO does not endorse and is not responsible for the practices of third parties or their websites or applications. We do not determine and are not responsible for the privacy practices or the content of websites or applications operated by third parties. Your browsing and interaction on any third-party website or service, including those that have a link on our website, are subject to that third party’s own rules and policies.

We are not responsible for and we do not control any third parties that you authorize to access your User Content. If you are using a third-party website or service and you allow such a third-party access to your User Content, you do so at your own risk.

Customer testimonials / comments / reviews

From time to time, we post customer testimonials on the Sites which may contain Personal Information. We always obtain the customers’ consent prior to posting their names along with their testimonials.

Protection of information

XTOPIA.IO is committed to ensuring the security of your Personal Information. We use commercially reasonable technological, physical, and administrative security safeguards, such as firewalls and carefully developed security features, to protect the confidentiality and security of your Personal Information within the Service and the Sites. When you enter confidential information (such as login credentials or information submitted from within the Service) we encrypt the transmission of that information using secure socket layer technology (SSL). These technologies, procedures, and other measures are used in an effort to ensure that your data is safe, secure, and only available to you and to those you authorized to access your data. However, no internet, email, or other electronic transmission is ever fully secure or error-free, so you should take care in deciding what information you send to us in this way. XTOPIA.IO is not responsible for the functionality or security measures of any third party.

Hosting and data transfer

We are based in Malaysia, but, unless we expressly agree otherwise (including through our Terms), we may host, transfer, and process data, including Personal Information, in Malaysia and in other countries through XTOPIA.IO and third parties that we use to operate and manage the Service. These countries may have data protection laws that are different from those of your country of residence. XTOPIA.IO uses a variety of safeguards, including contractual and technical measures, to protect the data we transfer.

Correcting and updating your information

Customers may update, delete, or change your Personal Information you have provided XTOPIA.IO by logging in to the Service and providing such additional information or deleting such information where applicable. If you are not our customer and would like to gain access to, or request deletion of, information we have collected, please contact us at [email protected]. We will use commercially reasonable efforts to respond to such queries within a reasonable time. XTOPIA.IO has no direct relationship with the individuals or companies (“End Users”) with whom you may interact using the Service. Any such End Users seeking access to, or who would like to correct, amend, or delete data which may be stored in the Service should direct their query to the applicable XTOPIA.IO customer acting as the data controller for such information.

Data retention

XTOPIA.IO will retain Personal Information we process on behalf of our customers or collect directly from our customers for as long as needed to provide Service to our customers, subject to our compliance with this Policy, or as required or permitted under the applicable law. We may further retain and use this Personal Information as necessary to comply with our legal obligations; maintain accurate accounting, financial, and other operational records; resolve disputes; and enforce our agreements. We have established internal policies for the deletion of data from customer accounts following termination of a customer’s subscription to the Service.

Children's Personal Information

XTOPIA.IO does not knowingly collect any Personal Information from children under the age of 13. If you are under the age of 13, please do not submit any Personal Information through our Service. We encourage parents and legal guardians to monitor their children’s internet usage and to help enforce our Policy by instructing their children never to provide Personal Information on our Service without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Information to XTOPIA.IO through our Service, please contact us, and we will use commercially reasonable efforts to delete that information from our databases.

Changes to the Privacy Policy

We may, in our sole discretion, modify or update this Policy from time to time. If we make any material changes to this Policy, we will endeavor to notify you by email or by posting a prominent notice on the Sites prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of the Service constitutes your acceptance to such changes to this Policy. If you do not accept the terms of this Policy, you should immediately discontinue use of the Service.

Business transactions

XTOPIA.IO may assign or transfer this Policy, and your user account and related Personal Information, to any person or entity that acquires all or substantially all of the business, stock or assets of, or is merged with XTOPIA.IO. We may also transfer or assign such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, or similar transactions or proceedings, provided that the recipient of such information will continue to be bound by the terms of this Privacy Policy.

Contact us

If you have questions regarding this Policy or about the privacy practices of XTOPIA.IO, please contact us by email at [email protected], or at: XTOPIA.IO, C-41-3A, Jaya One, 72A, Jln Profesor Diraja Ungku Aziz, Seksyen 13, 46200 Petaling Jaya, Selangor, Malaysia